Twitter: @v4technical | Phone: 01394 382400
By placing an order with V4 Technical Ltd, you confirm that you are in agreement with and bound by the terms and conditions below.
The Client : The company or individual requesting the services of V4 Technical Ltd
V4: V4 Technical Ltd, 16 Deben Mill Business Centre, Old Maltings Approach, Woodbridge, Suffolk, UK, IP12 1BL, their employees or appointed agents.
V4 will carry out work only where an agreement is provided either by email, telephone, mail or fax. V4 will carry out work only for clients who are 18 years of age or above. An ‘order’ is deemed to be a written or verbal contract between V4 and the client, this includes telephone and email agreements.
V4 will produce up to two creative concepts for the Client’s web identity aimed at better representing the Client’s activities online. If the Client is not happy with the suggested initial concept, a second completely new concept will be provided. NB! Additional creative concepts will be quoted separately.
Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, V4 cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
The website, graphics, web server and any programming code remain the property of V4 until all outstanding accounts are paid in full.
Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by V4 remain the copyright of V4 and may only be commercially reproduced or resold with the permission of V4.
V4 cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
Any additions to the brief will be carried out at the discretion of V4 and where no charge is made by V4 for such additions, V4 accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.
The client agrees to make available as soon as is reasonably possible to V4 all materials required to complete the site to the agreed standard and within the set deadline.
The client’s acceptance of V4′s proposal is deemed to imply an agreement to provide all the text, images and data needed for us to achieve this milestone by the date shown. If the Client is not able to do this the payment will nevertheless be due. If the Client is in any doubt as to his ability to do this, the Client would have to inform us in advance so that we can adjust our production schedules accordingly.
V4 will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.
V4 will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
A deposit of 40% is required with any project before any work will be carried out.
V4 may include the statement “Built and supported by V4″ or similar, together with a link to the V4′s website at the foot of each page of any website/application
Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by V4 remain the copyright of V4 and may only be commercially reproduced or resold with the permission of V4.
Where applications or sites are developed on servers not provided by V4, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.
The client is expected to test fully any application or programming relating to a site developed by V4 before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, V4 will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.
V4 will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with Internet Explorer 7+, Safari, Chrome and Mozilla web browsers.
Unless specifically requested, we can no longer support Microsoft Internet Explorer Version 6 or other older browsers as they do not provide the support for modern web design and functionality required to build a secure, reliable, easy to use website or web application.
V4 can offer no guarantees of correct function with all browser software.Whilst V4 may host or recommend hosting companies to host websites & applications, no guarantees can be made as to the availability or interruption of this service by V4 cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.
V4 reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the free hosting service should the necessity arise.
A deposit is required from any new client before any work is carried out. It is the V4 policy that any outstanding accounts for work carried out by V4 or its affiliates are required to be paid in full, no later than 14 days from the date of the invoice unless by prior arrangement with V4.
Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.
If accounts are not settled or V4 have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (ccj’s) being added to the clients credit rating. An administrative fee of no less then GBP50 plus a monthly interest of 2% will be added to overdue invoices.
Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.
Fees relating to web hosting or domain names must be paid prior to the expiration date of the said service. If the fees remain unpaid at the time of expiration, we will with immediate effect, cancel said service and any data held by said service will be removed. If a cancelled service is to be reinstated at the client’s request, a set-up fee will be payable before any such reinstatement and any data lost as a result of the cancellation will not necessarily be restored.
Anyone who experiences a problem with their web service provided by V4 should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.
V4 will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.
Formal complaints procedureThe formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.
A formal complaint should be made in writing to V4, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.
An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay
Last updated 13th June 2010
© 2004 - 2013 V4 Technical Ltd - 10a Deben Mill Business Centre, Woodbridge, Suffolk, IP12 1BL - 01394 382400 - Privacy - Terms And Conditions
V4 Technical Ltd - Established 2004 - A limited company registered in England and Wales, with company number 05743415.
Registered office: 10a Deben Mill Business Centre, Old Maltings Approach, Woodbridge, Suffolk, IP12 1BL.
VAT Number: 886 9008 74 - Any prices quoted on this website are exclusive of VAT.
